Claimio general terms

These general terms apply to the use of Claimio services. Read these terms and the privacy statement before creating an account, starting a scan or submitting a dossier. Additional terms may apply to a specific claim program. In the event of conflict, the specifically agreed program terms prevail to the extent permitted by law.

Claimio: Claimio, established in Rijswijk, the Netherlands, and registered with the Dutch Chamber of Commerce under number 93665938.

Services: the websites, Claimio, claim scans, accounts, workspaces and other technical or operational functions made available by Claimio.

User: the natural person or legal entity using a Service.

Claim program: a defined process for potentially similar claims, with its own eligibility criteria, participating organisations, costs and procedural status.

Partner: a separate organisation that, following approval, may perform specified intake, dossier, legal or operational activities.

Claimio provides technology for identifying possible claims, recording interest, collecting dossier information and transferring data to a selected partner in a controlled manner. A scan or match is a preliminary technical assessment and not a legal opinion.

Claimio does not become your lawyer, representative organisation, litigation representative or financial adviser merely by providing the platform. If a separate organisation performs such a role, its identity and role are stated for the relevant claim program.

You provide accurate, current and complete information and keep your login details confidential. You are responsible for use of your account, except to the extent that such use cannot be attributed to you.

Report suspected misuse or loss of access as soon as possible at [email protected]. Claimio may temporarily restrict access where reasonably necessary for security, investigation or legal compliance.

You must not use the Services for unlawful, misleading or fraudulent purposes. You must not upload data or files you are not authorised to provide, or attempt to circumvent security, access restrictions or separation between organisations. Claimio may block harmful files and take measures against misuse.

A scan uses the data sources selected by you and available program rules to show possible matches. A match does not establish liability, admissibility, participation in proceedings or a right to compensation.

The relevant partner, representative organisation, lawyer, court or regulator may conduct its own assessment and request additional information. A claim program may be amended, suspended or terminated where facts, capacity, funding, legislation or procedural position require it.

Claimio does not share a personal dossier with a partner merely because that partner uses the platform. Before transfer, the partner, claim program, purpose and data to be shared must be determined, and the required instruction, mandate or other legal basis must be recorded. A mandate given to a partner is not the same as court-determined group status or participation in collective proceedings.

You decide which optional sources to connect. For a bank connection, Claimio may use an open-banking provider such as GoCardless. The provider may apply its own terms and privacy statement. A source connection may be used only for the purposes explained to you and within the applicable authorisation scope.

Viewing information or carrying out an initial scan does not automatically create a payment obligation. Any costs, success fees, funding and consequences of termination are stated in the applicable program terms or partner agreement before a binding registration or instruction.

Claimio does not guarantee allocation, settlement, judgment, compensation or duration. Closing an account does not automatically terminate a separate agreement or mandate with a partner or representative organisation.

Claimio endeavours to provide the Services carefully and keep them available, but does not guarantee uninterrupted or error-free availability. We may modify, maintain, restrict or discontinue functions. If a change materially affects an ongoing dossier, we will inform the users involved where reasonably possible and legally required.

Claimio is liable for loss to the extent that it is attributable to Claimio under mandatory law. Nothing in these terms limits rights that a consumer has under mandatory law or excludes liability that cannot lawfully be excluded.

To the extent permitted by law, Claimio is not liable for indirect loss or loss arising because a user provides inaccurate or unauthorised data, disregards an instruction from a partner, or an external service outside Claimio's control becomes unavailable. Any limitation of liability does not apply in the event of intent or deliberate recklessness by Claimio.

Intellectual property rights in the Services, software, design and content created by Claimio belong to Claimio or its licensors. You retain your rights in information supplied by you and grant Claimio only the rights necessary to provide the selected Service.

Questions or complaints can be sent to [email protected]. Do not include sensitive personal data in an unsecured email unless necessary.

These terms are governed by Dutch law. Disputes are submitted to the court having jurisdiction under applicable law. This choice of law does not deprive a consumer of protection under mandatory provisions that would apply in the absence of that choice.

We may amend these terms. The current version and effective date appear on this page. For material changes, we will notify you through an appropriate channel to the extent required by law.