Frequently Asked Questions
Read clear information about assessments, claim programs, fees, privacy and legal roles.
Getting Started
Use the initial assessment or open a claim program and review its published conditions. A possible match is preliminary and does not establish liability, participation or a right to compensation.
No. If you later continue with a claim program, the applicable partner, fees, financing terms and cancellation consequences are shown before you give a binding instruction.
The duration depends on the claim program, the completeness of the dossier, the counterparty and any court proceedings or appeals. The dashboard shows the confirmed status and the next known step; it does not promise a completion date.
The required evidence differs by program. Claimio shows the relevant document categories for the selected route. Do not upload an identity document or sensitive information unless the current step explains why it is necessary.
Need clarification about your situation?
Support can explain the platform and your dossier status. It does not replace advice from the responsible legal service provider.